These Terms and Conditions (“Terms”) govern your access to and use of services provided by SVR Technologies Group (“SVR,” “we,” “our,” or “us”).
By accessing our website, engaging our services, signing a proposal, statement of work (“SOW”), retainer agreement, or otherwise working with SVR, you agree to be bound by these Terms.
If you do not agree, you may not use our services.
1. Company Information
SVR Technologies Group 325 9th Street Brooklyn, NY 11215 United States Tel: 1-718-332-1200 Email: info@svrtechnologiesgroup.com
2. Services
SVR provides professional technology services, which may include but are not limited to:
- Electronic health record (EHR) software and healthcare technology solutions
- Custom software development
- Web and mobile application development
- Systems integrations
- Analytics and tracking implementation
- IT consulting and infrastructure support
- UI/UX design
- Hosting coordination and deployment support
- Ongoing retainers and technical support
Specific deliverables, timelines, and fees are defined in proposals, SOWs, or service agreements (collectively, “ Service Agreements ”).
If there is a conflict between these Terms and a signed Service Agreement, the Service Agreement prevails.
3. Client Responsibilities
Clients agree to:
- Provide accurate project requirements and materials
- Provide timely approvals and feedback
- Supply content, credentials, and assets required for delivery
- Maintain backups of their systems and data
- Ensure lawful use of delivered software
Project delays caused by the Client (e.g., missing content, delayed approvals) may impact delivery timelines and costs.
4. Fees and Payment Terms
4.1 Pricing Structure
Fees may be structured as:
- Fixed-fee projects
- Hourly development
- Monthly retainers
- Licensing or subscription fees
- Maintenance/support plans
As defined in the applicable Service Agreement.
4.2 Payment Terms
Unless otherwise stated:
- Invoices are due within 15 days
- Late payments may incur interest of 1.5% per month (or max allowed by law)
- SVR may pause services for overdue invoices
4.3 Deposits
Projects may require upfront deposits before work begins.
Deposits are non-refundable once work has commenced.
5. Change Requests (Scope Changes)
Any work outside the agreed scope constitutes a Change Request, including:
- New features or integrations
- Additional revisions beyond agreed rounds
- New platforms/devices
- Compliance expansions (e.g., HIPAA, SOC2)
Change Requests may require:
- Revised pricing
- Updated timelines
- Signed approval before work proceeds
6. Intellectual Property
6.1 Client Ownership
Upon full payment, Clients own final deliverables specifically created for them, excluding:
- Third-party tools
- Licensed assets
- Pre-existing SVR frameworks
- Reusable code libraries
6.2 SVR Ownership
SVR retains ownership of:
- Proprietary frameworks
- Development methodologies
- Backend systems not exclusively built for the Client
- Reusable code modules
SVR grants Clients a perpetual license to use these as part of delivered solutions.
6.3 Portfolio Rights
SVR may showcase completed work in portfolios, case studies, or marketing unless restricted in writing.
7. Third-Party Services
Projects may rely on third-party platforms such as:
- Hosting providers
- Analytics tools
- CRM systems
- Payment processors
- APIs and integrations
SVR is not responsible for:
- Third-party outages
- Policy changes
- Pricing increases
- Security breaches outside SVR’s control
Clients are responsible for maintaining third-party subscriptions unless otherwise agreed.
8. Data and Security
8.1 Client Data
Clients retain ownership of all data they provide.
SVR processes data only to deliver services.
8.2 Healthcare / Regulated Data
If projects involve Protected Health Information (PHI) or regulated data:
- A Business Associate Agreement (BAA) or Data Processing Addendum (DPA) may be required
- Compliance obligations must be defined contractually
8.3 Security Limitations
While SVR follows industry best practices, no system is 100% secure. Clients acknowledge inherent cybersecurity risks.
9. Confidentiality
Both parties agree to keep confidential:
- Business information
- Technical documentation
- Financial data
- Trade secrets
- Client/customer data
Confidentiality survives termination of services.
10. Warranties Disclaimer
Services are provided “as is” and “as available.”
SVR does not guarantee:
- Uninterrupted system operation
- Error-free software
- Specific financial or marketing results
- Compatibility with all future platforms
To the maximum extent permitted by law, SVR disclaims all implied warranties, including merchantability and fitness for a particular purpose.
11. Limitation of Liability
To the fullest extent permitted by law:
SVR shall not be liable for:
- Indirect or consequential damages
- Lost profits or revenue
- Data loss
- Business interruption
- Cyber incidents outside SVR control
SVR’s total liability shall not exceed the total fees paid for the specific services giving rise to the claim.
12. Indemnification
Clients agree to indemnify and hold SVR harmless from claims arising from:
- Client misuse of software
- Illegal content or data
- Regulatory violations
- Intellectual property infringement in materials provided by the Client
13. Termination
13.1 Termination for Convenience
Either party may terminate ongoing services with written notice (typically 30 days unless otherwise agreed).
13.2 Termination for Cause
SVR may terminate immediately for:
- Non-payment
- Illegal activity
- Abuse of staff
- Contract breach
All outstanding invoices become immediately due upon termination.
14. Service Suspension
SVR may suspend services if:
- Invoices are overdue
- Security risks are detected
- Required cooperation is not provided
SVR is not liable for damages resulting from suspension due to Client breach.
15. Force Majeure
SVR is not liable for delays caused by events beyond reasonable control, including:
- Natural disasters
- Internet outages
- Cyberattacks
- Government actions
- Labor disputes
16. Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
Any disputes shall be resolved in courts located in New York County, NY, unless otherwise agreed.
17. Dispute Resolution
Before filing legal action, parties agree to attempt good-faith resolution through:
- Written notice of dispute
- Executive negotiation
- Mediation (if mutually agreed)
18. Independent Contractor Relationship
SVR operates as an independent contractor. Nothing in these Terms creates:
- Employment
- Partnership
- Joint venture
19. Assignment
Clients may not assign agreements without SVR’s written consent. SVR may assign agreements in connection with mergers, acquisitions, or asset sales.
20. Entire Agreement
These Terms, together with any Service Agreement, constitute the entire agreement between the parties and supersede prior discussions or proposals.
21. Changes to Terms
SVR may update these Terms from time to time. Updated versions will be posted with a revised “Last updated” date.
Continued use of services constitutes acceptance of updated Terms.