Frequently asked questions

SVR develops electronic health record software and healthcare technology solutions for medical practices. We also provide custom software development and fully managed IT services, including cybersecurity, cloud and network services.

Electronic prescribing is in development. SVR is developing e-prescribing for noncontrolled medications, with planned Surescripts connectivity. It will become available after the required onboarding and approvals are complete. Controlled-substance prescribing is outside the initial offering. Learn more.

Fully managed IT services. SVR monitors, manages, supports and secures all IT systems and users for a fixed and predictable monthly fee.

Software development services. We design, build and maintain custom software tailored to your needs — from application development and integrations to automation and special projects — handling the full lifecycle with scalability, security and long-term support in mind.

Cybersecurity, IT consulting, cloud services, network connectivity (ISP services), ERP solutions, web, mobile and API development, and more. See all solutions.

By leading with IT strategy and compliance guidance, SVR helps clients:

• Save time and money, and increase profitability.
• Reduce employee frustration and improve team morale.
• Strengthen defenses against data breaches, ransomware and legal exposure.
• Lower cybersecurity and compliance risk.

vCIO (Virtual Chief Information Officer) — strategic guidance for your IT roadmap, including budgeting, planning, compliance and long-term digital transformation.

Dedicated Account Concierge — your single point of contact for IT services, billing and vendor coordination, bridging your leadership, vCIO and technical teams.

Client Management Tools — enterprise-grade platforms for ticketing, remote monitoring, CRM, automation and documentation.

Vendor Coordination & Technical Assistance — we work directly with your other technology providers (ISPs, cloud vendors, software companies, printer/copier vendors, telecom providers and more) to resolve issues and ensure smooth integrations.

Procurement Services — hardware, software and licensing sourced only through authorized channels, with configuration, warranty tracking and lifecycle management.

Network Management — 24/7 monitoring, reporting and administration of your network infrastructure, including domain and SSL management and on-site remediation when required.

Note: for organizations with multiple sites, additional Core Services charges may apply.

SVR partners with organizations that value strategy, security and scalability — not just quick fixes. We apply proven IT frameworks and best practices to reduce risk, control costs and maximize performance.

We stay engaged through regular Strategic Business Reviews led by a dedicated vCIO, so your IT roadmap stays aligned with business goals. To maintain quality, we carefully manage onboarding and limit how many new clients we accept at one time.

Responsiveness is built into our process. A standards-based approach to designing, maintaining and managing IT systems minimizes emergencies and reduces downtime. Clients get direct access to support, which lets us capture real-time data, identify training gaps and recommend proactive improvements.

We prioritize issues through our Service Level Agreement (SLA):

• P1 for major outages affecting servers or critical cloud apps.
• P2–P3 for important but less urgent matters.
• P4 for simple requests like password resets — with self-service tools to handle those instantly.

Our healthcare solutions are designed for independent medical practices, multi-specialty groups and specialty clinics. Our technology services also support operationally mature organizations in professional services, CPA, legal, finance, insurance, real estate, consulting, manufacturing, healthcare and nonprofit sectors.